Refund policy
Returns & Refunds Policy
At Just Love Lace, we want you to be happy with your purchase. This policy explains how returns, cancellations and refunds work for orders placed through our online store.
YOUR LEGAL RIGHT TO CANCEL
If you are a UK consumer buying online, you generally have the right to cancel your order within 14 days after the day you receive the goods, without giving a reason.
If you decide to cancel, please contact us through Shopify Inbox as soon as possible and tell us that you wish to cancel your order. You then have a further 14 days to return the goods to us.
You can also make a clear written statement that you wish to cancel your order.
RETURNING UNWANTED GOODS
Unless the goods are faulty, damaged or not as described, you are responsible for the direct cost of returning unwanted goods.
Goods should be returned without undue delay and within 14 days of telling us that you wish to cancel.
Please take reasonable care of the goods while they are in your possession. You may handle goods as you reasonably would in a shop to establish their nature, characteristics and functioning. If goods have been handled beyond what is reasonably necessary and their value has been reduced, we may be entitled to make a deduction from the refund in accordance with applicable law.
PRODUCTS CUT TO LENGTH OR MADE TO SPECIFICATION
Some Just Love Lace products may be supplied cut to a length selected by you or made to your specific requirements. Where a product is made to your specifications or is clearly personalised, the statutory 14-day cancellation right may not apply.
If you are unsure whether a particular product can be cancelled or returned, please contact us through Shopify Inbox before placing your order.
This does not affect your legal rights if goods are faulty, damaged or not as described.
FAULTY, DAMAGED OR INCORRECT GOODS
If your goods arrive faulty, damaged or different from what you ordered, please contact us through Shopify Inbox as soon as reasonably possible, preferably with photographs showing the issue.
We will work with you to resolve the problem in accordance with your statutory consumer rights. Depending on the circumstances, this may include a repair, replacement or refund.
REFUNDS
When you validly cancel an order, we will refund the payments we have received from you, including the cost of standard delivery where applicable.
If you chose a more expensive delivery service, we are only required to refund the cost of the least expensive standard delivery option we offered.
Where a return is required, we may wait until we have received the goods back or you have provided evidence that you have sent them back, whichever happens first, before processing the refund.
Refunds will normally be made using the same payment method used for the original transaction, unless you expressly agree otherwise.
HOW TO CONTACT US
For returns, cancellations or refund queries, please contact Just Love Lace through Shopify Inbox.
If you need to return goods, we will provide the appropriate return instructions and address.
Just Love Lace
Badgers Set
Chapel Lane
Sharnford
Hinckley
LE10 3PE
United Kingdom
This policy does not affect any statutory rights you have as a consumer.