Terms of service
TERMS OF SERVICE
These Terms of Service apply to your use of the Just Love Lace online store and to purchases made through our website.
By using our website or placing an order, you agree to these Terms of Service. Please read them carefully before placing an order.
ABOUT JUST LOVE LACE
Just Love Lace sells lace, fabrics, ribbons, trims, haberdashery and related craft and sewing products.
Our business address is:
Just Love Lace
Badgers Set
Chapel Lane
Sharnford
Hinckley
LE10 3PE
United Kingdom
PRODUCT INFORMATION
We make every reasonable effort to ensure that product descriptions, photographs, colours, measurements and other information are accurate.
Colours may appear slightly different depending on your device or screen settings.
Where measurements, colours, materials or other product details are provided, please check the product description carefully before placing your order.
If you have any questions about a product, please contact us through Shopify Inbox before ordering.
PRICES
All prices shown on our website are in pounds sterling (£).
We reserve the right to correct pricing errors or other obvious errors on the website. If an obvious error affects an order you have placed, we will contact you as soon as reasonably possible.
Prices may change from time to time, but changes will not affect an order that we have already accepted.
PLACING AN ORDER
When you place an order, you are making an offer to purchase the products selected.
After placing an order, you will receive an order confirmation acknowledging that we have received your order.
An order confirmation does not necessarily mean that your order has been accepted. We may contact you if there is a problem with your order, including where an item is unavailable, incorrectly priced or contains an obvious error.
Once your order has been accepted, a contract for the purchase of the goods is formed between you and Just Love Lace.
We reserve the right to refuse or cancel an order where there is a genuine reason to do so, including where a product is unavailable or an obvious pricing or product information error has occurred.
PAYMENT
Payment must be made using one of the payment methods available at checkout.
Your order will not be dispatched until payment has been successfully received.
PRODUCTS CUT TO LENGTH OR MADE TO SPECIFICATION
Some products may be cut to a length selected by you or supplied according to your specific requirements.
Please check your measurements and order requirements carefully before completing your purchase.
Products made to your specifications or clearly personalised may be excluded from the statutory right to cancel under applicable consumer law.
This does not affect your legal rights where goods are faulty, damaged or not as described.
DELIVERY
We aim to process and dispatch orders within the delivery times stated on our website.
Delivery times are estimates and may occasionally be affected by circumstances outside our control.
Once your order has been dispatched, you will receive the relevant delivery information available for your order.
Please make sure that the delivery address you provide is accurate and complete.
If you provide an incorrect delivery address, please contact us as soon as possible through Shopify Inbox.
RETURNS AND REFUNDS
Our Returns & Refunds Policy explains your rights and our procedures for cancellations, returns and refunds.
Nothing in these Terms of Service affects your statutory rights as a consumer.
FAULTY OR INCORRECT GOODS
If you receive goods that are faulty, damaged or different from what you ordered, please contact us through Shopify Inbox as soon as reasonably possible.
We will work with you to resolve the issue in accordance with your statutory consumer rights.
INTELLECTUAL PROPERTY
The content of the Just Love Lace website, including text, photographs, graphics, logos and other material, belongs to Just Love Lace or is used with permission.
You must not copy, reproduce, distribute or commercially exploit our website content without our permission, except where permitted by law.
WEBSITE USE
You agree to use our website lawfully and not to misuse, interfere with or attempt to gain unauthorised access to any part of the website or its systems.
We may update, change or temporarily suspend parts of the website where reasonably necessary.
LIMITATION OF LIABILITY
Nothing in these Terms of Service excludes or limits any liability that cannot legally be excluded or limited under applicable law, including your statutory consumer rights.
Subject to that, we are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
EVENTS OUTSIDE OUR CONTROL
We are not responsible for delays or failures caused by circumstances outside our reasonable control, including serious disruption to postal or delivery services, natural events, strikes, technical failures or other circumstances beyond our reasonable control.
CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
The version that applies to your order will be the version in effect when your order is accepted.
GOVERNING LAW
These Terms of Service are governed by the laws of England and Wales.
If you are a consumer, you will also retain any mandatory rights and protections provided to you by the laws that apply to you.
CONTACT US
If you have any questions about these Terms of Service, an order or a product, please contact Just Love Lace through Shopify Inbox.
Just Love Lace
Badgers Set
Chapel Lane
Sharnford
Hinckley
LE10 3PE
United Kingdom